Refund Policy

This Refund Policy explains how refund requests are handled for purchases made from Divine Interactive. Nothing in this policy affects your statutory rights under UK consumer law.

1. Digital Products and Resources

Digital products, including scripts, resources and other downloadable content, are generally delivered electronically after payment.

Where a digital product is supplied immediately, you will be asked to expressly consent to immediate delivery and acknowledge that you will lose your 14-day right to cancel once the supply of the digital content begins, where permitted by law.

If the required consent and acknowledgement have not been obtained, your statutory cancellation rights may continue to apply.

We will provide an appropriate remedy where a digital product is faulty, does not work as described, is not fit for a particular purpose made known to us, or has not been delivered as agreed. Depending on the circumstances and applicable law, this may include a repair, replacement or refund.

Refunds are not normally available for change of mind once any applicable cancellation rights have expired or have been validly waived in accordance with the law.

We cannot guarantee compatibility with heavily modified servers, third-party software or frameworks that are not listed as supported. We may also be unable to resolve issues caused by unauthorised modifications to a product. These limitations do not affect your statutory rights.

2. FiveM Purchases Through Tebex

FiveM resources sold through Tebex are processed through the Tebex platform and may be subject to Tebex's applicable terms and refund procedures.

If you experience an issue with a purchase, please open a support ticket with Divine Interactive and include your transaction ID and a description of the problem. We will investigate the issue and help resolve it where possible.

Nothing in this section limits or excludes your statutory rights or any remedies available under applicable law.

3. Custom Projects

Payment schedules, milestones, deliverables and cancellation terms for custom development work are set out in the quote or agreement accepted before work begins.

Unless otherwise agreed in writing:

• Cancellation before work begins: Payments made will be refunded in full.
• Cancellation after work begins: Any refund will take account of work not yet carried out and reasonable costs already incurred, subject to the agreed terms and applicable law.
• Completed milestones: Payments for properly completed and accepted milestones are generally non-refundable, subject to applicable statutory rights and the terms of the project agreement.

If completed work is defective or does not meet the agreed specification, we will consider the appropriate remedy in accordance with the agreement and applicable law.

4. How to Request a Refund

To request a refund, open a support ticket through your dashboard or contact us through our contact page.

Please include your order number, the product or service purchased, and a brief explanation of the reason for your request.

We aim to respond within a few working days. Each request will be reviewed individually, and we will inform you of the outcome.

Approved refunds will normally be returned to the original payment method. The time taken for the funds to appear in your account may depend on your payment provider.

5. Payment Disputes and Chargebacks

If you experience a problem with a purchase, we encourage you to contact us before opening a dispute with PayPal, Tebex or your bank. This gives us an opportunity to investigate and resolve the issue directly.

Where a payment is subject to a chargeback or payment dispute, we may temporarily suspend the associated product licence while the dispute is investigated, where reasonably necessary and permitted by law and the applicable licence terms.

Contacting us before raising a dispute is encouraged but is not a requirement for exercising your statutory rights or contacting your payment provider.

6. Contact Us

If you have questions about this Refund Policy or need assistance with a purchase, please contact Divine Interactive through our website's contact page or support ticket system.

We will do our best to resolve your issue fairly and promptly.